At Maya Metcalf, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a flexible refund policy as follows:

1. Return Eligibility Items must be returned in new or unused condition with all original tags and packaging intact.

2. Return Period You have 30 days from the date of receipt to request a return.

3. Return Process Please contact us at [email protected] to initiate a return. Include your order number and reason for return.

4. Shipping Costs Original shipping costs are non-refundable. Return shipping costs are the responsibility of the customer unless the return is due to our error.

5. Refund Method Refunds will be issued to the original method of payment within 7-10 business days of receiving the returned item.

6. Exceptions Customized or personalized items are not eligible for return.

7. Exchanges If you prefer an exchange, please specify this when initiating the return process.

8. Restocking Fee A 10% restocking fee may apply for items returned without original packaging or in less than new condition.

9. Final Sale Certain items marked as “Final Sale” are not eligible for return or exchange.

10. Contact Us For further assistance or questions regarding our refund policy, please reach out to us at [email protected].